Privacy Policy

1. Overview

HAPPY PET SHOP respects your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, contact us, book services, or purchase products.

2. Information We Collect

• Contact details such as name, phone number, email address, and WhatsApp number.
• Service-related details such as pet name, breed, age, health notes, appointment preferences, and grooming or clinic history shared by you.
• Transaction details related to purchases, bookings, and invoices.
• Basic technical data such as browser type, device type, and page usage patterns to improve website performance and user experience.

3. How We Use Information

• To confirm appointments and respond to inquiries.
• To deliver grooming, clinic, and retail services effectively.
• To communicate service updates, reminders, and support responses.
• To improve operational quality, safety, and customer experience.
• To comply with legal and regulatory obligations.

4. Sharing and Disclosure

We do not sell personal information. We may share data only when necessary with trusted service providers (such as payment, messaging, or technology partners), or when required by law, court order, or government authority.

5. Data Retention

We retain information only for as long as required for business operations, service continuity, compliance, dispute resolution, and record-keeping obligations.

6. Cookies and Analytics

Our website may use cookies or similar technologies to understand visitor behavior and improve website functionality. You can control cookies through your browser settings.

7. Data Security

We implement reasonable administrative and technical safeguards to protect information. However, no online platform can guarantee absolute security.

8. Your Rights

You may request access, correction, or deletion of personal data that you have shared with us, subject to legal and operational requirements.

9. External Links

Our website may link to third-party websites. We are not responsible for the privacy practices or content of those external sites.

10. Policy Updates

We may update this Privacy Policy periodically. Revised versions will be posted on this page with an updated effective date.

11. Contact Us

For privacy-related questions or requests, contact:

HAPPY PET SHOP
No 19 South Mada Street, Kolathur, Chennai 600099
Email: happypetshop17@gmail.com
Phone / WhatsApp: +91 98946 34863