Terms of Service

1. Acceptance of Terms

By using this website, booking an appointment, or purchasing products/services from HAPPY PET SHOP, you agree to these Terms of Service.

2. Services Covered

These terms apply to grooming services, veterinary consultations, procedures, retail purchases, online inquiries, and all customer interactions through phone, WhatsApp, email, and website channels.

3. Appointments and Cancellations

• Appointments are subject to schedule availability and professional assessment.
• Customers are requested to arrive on time. Delays may reduce service time or require rescheduling.
• Cancellations or rescheduling should be informed in advance so slots can be managed efficiently.

4. Pet Health and Safety Disclosure

You are responsible for sharing accurate information about your pet, including medical history, vaccinations, allergies, behavior concerns, and any ongoing treatment. Incomplete information may affect service safety and outcomes.

5. Grooming Services

• Grooming outcomes vary by breed, coat condition, temperament, and health status.
• In certain cases (matting, skin sensitivity, aggressive behavior), modified handling or adjusted service scope may be required.
• Additional charges may apply where extra time, specialist handling, or treatment-grade products are needed.

6. Clinic Services

• Medical advice and treatment decisions are based on the clinical assessment at the time of consultation.
• Emergency cases may be prioritized based on severity and capacity.
• No treatment can guarantee a specific medical outcome.

7. Pricing, Billing, and Payments

• Prices may change without prior notice.
• Final pricing can vary depending on service complexity, pet condition, and product selection.
• Payment is due at the time of service or product delivery unless otherwise agreed.

8. Product Sales and Returns

Product returns or exchanges are handled according to product condition, expiry status, and billing proof. Opened consumables and perishable items may not be eligible for return unless defective.

9. Limitation of Liability

To the maximum extent permitted by law, HAPPY PET SHOP is not liable for indirect, incidental, or consequential damages arising from use of services, products, or website information.

10. Website Use

You agree not to misuse this website, attempt unauthorized access, copy content for unlawful purposes, or disrupt normal website operations.

11. Governing Law and Jurisdiction

These terms are governed by the laws of India. Any disputes are subject to the jurisdiction of competent courts in Chennai, Tamil Nadu.

12. Updates to Terms

We may update these Terms of Service from time to time. Updated terms will be posted on this page with a revised effective date.

13. Contact Us

For questions related to these terms, contact:

HAPPY PET SHOP
No 19 South Mada Street, Kolathur, Chennai 600099
Email: happypetshop17@gmail.com
Phone / WhatsApp: +91 98946 34863